Refund Policy

Last updated: 21 July 2026

1. Class and programme fees

A refund request should be submitted in writing before the applicable class or programme begins. Eligibility may depend on the programme, costs already committed and the cancellation time stated during registration.

2. After commencement

Fees are generally non-refundable after a class, batch, event or workshop has begun or after digital learning access has been provided, except where Sukhandaan Foundation cancels the programme or applicable law requires otherwise.

3. Cancellation by Sukhandaan

If we cancel a paid programme and do not provide a suitable alternative, eligible participants will receive a refund of the amount paid for that programme. Bank or payment processing timelines may apply.

4. Duplicate payments

Verified duplicate payments will be refunded to the original payment method. Please provide both transaction references to help us investigate.

5. Donations

Voluntary donations are normally non-refundable. An exception may be considered for a proven duplicate or clearly erroneous transaction when reported promptly.

6. How to request a refund

Email us with your full name, registered phone number, programme name, payment date, amount, transaction reference and reason for the request. Approved refunds will be returned through the original method wherever possible.

7. Processing time

Once approved, we will initiate the refund within 7–10 working days. Your bank or payment provider may require additional time to credit it.